At NIVEA Store by USA Health & Beauty, we’re committed to providing you with premium health, beauty, and personal care products along with exceptional service. Below you’ll find all the details about our shipping and returns policies designed for your convenience.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to accommodate your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking information provided
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking information provided

Note: We ship worldwide except to some Asian and remote regions. International customers may be subject to customs fees which are the responsibility of the recipient.

Returns & Exchanges Policy

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and exchange process within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

  • Items must be unused, in original packaging, and in the same condition as received
  • All original tags and labels must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened Cosmetics products
  • Feminine Care products
  • Opened Dental Care products
  • Opened Face Wipes
  • Opened Beauty Face Masks

How to Return an Item

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear USA Health & Beauty Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Product Name: [Product Name]
Reason for Return/Exchange: [Brief explanation]
Preferred Resolution: [Refund/Exchange for (specify product)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Instructions

Within 1-2 business days, you’ll receive an email with:

  • Return authorization number
  • Shipping address for returns
  • Any special instructions for your items

Step 3: Package and Ship Your Return

Please pack items securely in original packaging if possible. Include a copy of your order confirmation and ship to:

USA Health & Beauty Returns
4382 Ray Court
Jacksonville, US 28540

Step 4: Processing Your Return

Once received, we’ll inspect the items and process your request within 3-5 business days. You’ll receive email confirmation when completed.

Refund Information

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error or defective products.

Exchange Policy

  • We’ll ship your replacement once we receive and process your return
  • If exchanging for a higher-value item, you’ll pay the difference
  • If exchanging for a lower-value item, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the product and packaging. We’ll arrange a replacement or refund and cover all shipping costs.

International Returns

For customers outside the United States:

  • You’re responsible for return shipping costs
  • Mark packages as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service

Need help? Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.