Welcome to USA Health & Beauty’s FAQ section! We’re here to provide answers to your most common questions about our premium health, beauty, and personal care products, shipping policies, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].

Product Questions

What types of products does USA Health & Beauty offer?
We specialize in premium health, beauty, and personal care products including:
  • Allergy & Hayfever Relief
  • Baby & Children’s Health products
  • Bath & Shower essentials
  • Beauty Face Masks and cosmetics
  • Bodycare and deodorants
  • Dental Care products
  • Feminine Care items
  • And much more from trusted brands like NIVEA
Are your products authentic and high-quality?
Absolutely! We source all our products directly from authorized distributors and manufacturers. Quality assurance is our top priority, which is why we carefully select each item in our inventory to meet strict quality standards.
Do you carry products for sensitive skin?
Yes, we offer a range of products suitable for sensitive skin, including gentle cleansers, hypoallergenic skincare, and fragrance-free options. Look for products marked as “sensitive” or “gentle” in their descriptions.

Shipping & Delivery

Where do you ship to?
We offer global shipping to most countries, excluding some Asian and remote regions. During checkout, you’ll be able to see if we ship to your location.
What shipping options are available?
We offer two convenient shipping options:
  1. Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 business days after dispatch with full tracking
  2. Free Shipping (on orders $50+ via EMS): 15-25 business days after dispatch
How long does order processing take?
We process orders within 1-2 business days. Orders placed before 3pm EST are often processed the same day when possible. You’ll receive a dispatch notification with tracking information once your package ships.
Will I need to pay customs fees?
International customers are responsible for any applicable customs duties or import taxes. We carefully declare all package contents to comply with international shipping regulations. These fees vary by country and are not included in your order total.

Payments & Accounts

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Can I create an account to track my orders?
Yes! Creating an account allows you to track your order history, save your shipping information for faster checkout, and receive exclusive offers. You can create an account during checkout or at any time on our website.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, please contact our customer service team at [email protected] to initiate a return.
What items can be returned?
Most unopened and unused items in their original packaging can be returned within 15 days. For health and hygiene reasons, some personal care items may not be eligible for return unless defective.
How long do refunds take to process?
Once we receive your returned items, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service team operates Monday through Friday, 9am to 5pm EST. Emails received outside these hours will be responded to on the next business day.
Where is your company located?
Our headquarters is located at:
4382 Ray Court, Jacksonville, US 28540

Still have questions? We’re here to help! Contact us at [email protected] and we’ll be happy to assist you with any additional inquiries.

Thank you for choosing USA Health & Beauty for your health and beauty needs!